Get help with a task
Check My videos for the latest status. If a task remains unconfirmed, keep its task ID and the approximate time you submitted it. Do not submit the same duo repeatedly.
Signed-in users can open a support ticket. Include the task ID, a short description of the problem and the device or browser you used. Never include an API key or account password.
Privacy requests
For access or deletion requests, include the email associated with your account and the task IDs involved. You do not need to resend your source photos.
Before you contact us
The troubleshooting guide explains image requirements, provider queues, daily usage limits and why a photo layout is different from an AI video.
A support email will be published before launch. Registered users can currently open a support ticket from their account.